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Privacy Policy

At Talum Pay ("we" or "us"), we collect and use personal information to provide financial services to our customers. We treat your personal information with the utmost privacy and confidentiality. We are committed to protecting your privacy and providing you with the highest level of security at all times.

This Privacy Policy (together with our Terms of Service) explains how we collect, share, use, and protect your personal information when you visit or use this website, and other services offered by Talum Pay. Please read this Policy carefully to understand how we handle your personal data.

 

By continuing to visit our website, using or accessing any of our services, you consent to our usage of your personal information as described in this Policy.

Information We collect

We collect personal information from various sources, including:

  • Website visits and service usage.

  • Personal identification documents and financial statements.

  • Third parties (e.g., banks, clearing houses, payment processors, credit bureaus).

  • Interactions with Talum Pay staff.

  • Communications with Talum Pay.

The information we collect may include:

  • Transactional account history, account balances, and ATM card usage.

  • Payment records and other information from third parties.

  • Electronic and metadata gathered from your website and service usage.

  • Cookies stored on your devices.

  • Audio recordings of helpline calls and video footage from visits to our offices (if applicable).

Use of Your Personal Information

We use your personal information to fulfill our legitimate interests and provide you with banking services, including:

  • Establishing your identity and eligibility for our products and services.

  • Updating and maintaining accurate records.

  • Managing customer relationships.

  • Identifying and managing risks.

  • Investigating and preventing illegal and fraudulent activity.

  • Designing and managing our products and services.

  • Improving our business and customer service experience.

  • Complying with legal obligations and assisting law enforcement.

  • Identifying and informing you about other relevant products and services.

Sharing Your Information

 We may share your information with the following parties, only when necessary and permitted by law:

  • Establishing your identity and eligibility for our products and services.

  • Updating and maintaining accurate records.

  • Managing customer relationships.

  • Identifying and managing risks.

  • Investigating and preventing illegal and fraudulent activity.

  • Designing and managing our products and services.

  • Improving our business and customer service experience.

  • Complying with legal obligations and assisting law enforcement.

  • Identifying and informing you about other relevant products and services.

Information Security

Talum Pay is deeply committed to safeguarding your personal information. We implement physical, electronic, and procedural safeguards that comply with applicable laws and regulations to ensure the security of your information. These safeguards aim to prevent:

  • Unauthorized access and use.

  • Accidental or unlawful alteration and destruction.

  • Other unlawful or unauthorized processing.

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We regularly train our staff on proper personal information management. We also ensure that our third-party service providers maintain adequate measures to protect the confidentiality of your information. We regularly update our security protocols and processes to meet industry standards.

Your Rights

You have certain rights regarding your personal information held by Talum Pay. These include the right to:

Social Media

Advertising and Promotions

Talum Pay may contact you with information on products and services we believe may be of interest to you. You can opt out of receiving such communications at any time.

Changes to our Privacy Policy

This Privacy Policy may be revised periodically to meet legal and operational requirements. Revised versions will automatically apply to you. We will post any revisions on this page, and the revised policy will be effective upon posting.

  • Be informed about how we collect, use, and process your information.

  • Access your personal information and information on how we process it.

  • Withdraw your consent to our processing of your information.

  • Have your personal information rectified if it is inaccurate or incomplete.

  • Request the deletion or removal of your personal information (where applicable).

  • Request to receive your personal information in a common electronic format and/or have it transferred to a third party.

  • Object to the processing of your information in certain circumstances.

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It is your responsibility to ensure the accuracy of your personal information provided to Talum Pay and to inform us of any changes promptly.

Contact

Talum Pay may interact with customers on various social media platforms. Your use of these platforms and any information you share are subject to the platform's terms and privacy policies. We will never ask you for personal, account, or security information on social media.

If you have any questions, comments, or requests regarding this Privacy Policy, please email [contact email address (remove this placeholder)] or contact us at [phone number (remove this placeholder)].

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